Contact Us
Got a question about a sweepstakes casino, spotted something that needs updating, or just want to flag an issue with the site? Here's how to reach us and what we can realistically help with.
How to reach us
The quickest way to contact the Best Sweepstakes Casinos team is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The name of the operator or offer you're asking about, if relevant
- A short description of the issue or question
- Screenshots, if you're reporting something on the site that looks wrong
What we can help with
We cover new and established sweepstakes casinos, so most of the messages we get fall into a few categories:
- Corrections: if a welcome offer, editorial rating, or other detail on one of our pages looks out of date, tell us and we'll check it.
- Site feedback: broken links, confusing pages, or anything else that made your visit harder than it should have been.
- General questions: how the sweepstakes model works, what Gold Coins and Sweepstakes Coins are, or how prize redemption generally functions.
- Editorial enquiries: operators or partners wanting to discuss listings.
What we can't help with
We're an independent review and comparison site, not the operator of any sweepstakes casino listed here. That means we're not able to:
- Access, verify, or make changes to your account on any platform we cover
- Process coin purchases, redemptions, or refunds
- Confirm your identity or resolve KYC (identity verification) issues
- Give a definitive answer on whether a specific site is permitted in your state
For anything account-related — deposits, redemption status, verification documents, or closing an account — you'll need to contact the operator's own support team directly through the platform you're using. They hold your account details and can act on them; we can't.
If you have questions about the legal side of sweepstakes casinos where you live, the operator's terms and conditions and your own state's guidance are the right starting point. Availability changes state by state and over time, so we'd rather point you toward the operator's current terms than guess.
Other useful pages
Before writing in, you might find your answer already covered elsewhere on the site:
- Read more about who runs Best Sweepstakes Casinos and how we approach reviews on our About Us page.
- If you're concerned about your own play, or someone else's, our Responsible Gambling page has resources worth reading.
- For the rules that govern use of this site, see our Terms and Conditions.
Sharing your experience
If you've played on one of the sweepstakes casinos we list — whether it went smoothly or you ran into a snag — we'd genuinely like to hear about it. Real feedback from readers is one of the ways we keep our coverage current, alongside our own research into welcome offers, game libraries, and redemption processes. We can't act on individual account issues, but pattern feedback across many readers does inform how we describe an operator.